Terms & Conditions

When you make a booking you guarantee that you have the authority to accept, and do accept on behalf of your party, these Terms and Conditions.  You also guarantee that you are at least 18 years of age.  Please therefore read these Terms and Conditions carefully.  All flight bookings are made by you and accepted by us subject to these Terms and Conditions.  Any variations to these Terms and Conditions shall only be valid if they agreed to by a director of the company (detailed below) in writing.

Your contract for your flight is with Airborne Representation Limited T/A Teleticket (company registered number: 05991705), whose principal office is at 4th Floor 20 New Road Brighton, BN1 1UF and whose registered office is at International House, Queen Road, Brighton, East Sussex BN1 3YR (“we” / “us” / “our”). The air flights booked with us are ATOL protected, since we hold an Air Travel Organiser¹s License granted by the Civil Aviation Authority. Our ATOL number is ATOL 9412. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced booking. For further information, visit the ATOL website at www.atol.org.uk. It is also agreed by both parties that this contract is deemed to have been made at our offices and is subject to the laws of England and any dispute or claim under it will be submitted to the non-exclusive jurisdiction of the English courts (if you live in England or Wales) or the Scottish courts (if you live in Scotland). Any money paid by a customer to a travel agent in respect of flights is held by the travel agent on our behalf under the standard terms which apply to our ATOL licence issued by the Civil Aviation Authority.

When you book a flight with us you accept responsibility for the proper conduct of you and your party. We reserve the right to terminate your booking, or that of any member of your party, due to misconduct.

1. Making your reservation

1. Once we have accepted your booking electronically or in writing, or we accept your travel booking via your travel agent, a contract comes into existence between us incorporating these Terms and Conditions.
2. If you book a ‘Super Value’ flight with us, the cost of the flight is payable in full at the time you book your flight.  ‘Super Value’ tickets cannot be changed or altered in any way once your booking has been confirmed and payment in full for the ’Super Value’ ticket has been received.
3. If you book a ‘Value Fares’ flight with us and your booking is accepted more than 8 weeks before departure, a deposit of £75 per person in part payment of the price of your flight is payable within 7 days of the acceptance of your booking. The balance of the price is payable not less than 8 weeks before your departure. ‘Value Fares’ tickets are subject to the cancellation policy set out in these Terms and Conditions.
4. If your booking for a Value Fares flight is accepted within 8 weeks of departure, full payment for your flight is due at the time your booking is accepted by us.
5. If we do not receive the deposit and/or the final payment by their due dates, we reserve the right to treat your booking as cancelled and levy any applicable cancellation charges.
6. Please note that you will not receive a reminder that the final payment is due and payment must be received by us in sufficient time to allow for clearance by the due date for payment.

2. Prices and costs
The costs of your flights are as listed on our website and as detailed in your booking.  There may be additional costs that you will have to pay in connection with your flight or holiday, including but not limited to:

1. A charge for infants under two years (see Clause 11)
2. Excess luggage charges and fees for carriage of sport or other equipment.
3. Special catering requirements or other particular requests.
4. Please note, your airline may not provide a meal, hence the airline may charge when applicable. Please check at the time of reservation.  The airline may change its policy on providing a meal / catering / service on board and Teleticket are unable to offer any form of refund or compensation in the event of these policy changes by the airline.
5. Upgrades or individual benefits offered by airlines which are not offered to us for onward sale to you.
6. Checked baggage charges, if applicable.

The cost of your flight includes all applicable taxes and fuel supplements.  If you wish to pay for your booking using a credit card, we will charge you a percentage of the cost of the flights to you at the time of taking your payment for the flights, as notified to you at the time of your booking. We reserve the right to alter the price of your flight as shown on the website and you will be advised of the correct cost at the time of booking.  Once you have made your booking and paid a deposit (or in the case of Super Fares flight, paid the cost of the flight in full), we will not increase the price of your transport arrangements. Changes in transportation costs, including the cost of fuel, taxes or other fees chargeable such as landing taxes or embarkation fees, mean that the price of your travel arrangements may change after you have booked.  However, there will be no change within 30 days of your departure.  We will absorb and you will not be charged for increased costs up to a total amount which is equal to 2% of the price of your confirmed transport arrangements (which excludes insurance premiums and any amendment charges). If increased costs exceed the 2% will we levy a surcharge for this sum, plus an administration charge of £1.00.

If any surcharge is greater than 10% of the cost of your transport arrangements (which excludes insurance premiums and any amendment charges) you will be entitled to cancel your booking and receive a refund of all monies paid to us except for amendment charges. You have 7 days from the issue date printed on the surcharge invoice to tell us if you want to cancel your booking for this reason. If you do not do so, we are entitled to assume you do not wish to cancel and will be liable to pay the surcharge. Any surcharge must be paid with the balance of the transport arrangements (if this is for Value Fares flights when a deposit and balance are payable separately) or within 7 days of the issue date printed on the surcharge invoice, whichever is the later. We shall not levy a surcharge within 26 days of departure. If the price of your Value Fares flight go down due to the changes mentioned above, by more than 2% of the cost of your flight, then any refund due will be paid to you.  However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel arrangements due to contractual and other protection in place.

 

3. If you wish to change your flight

Tickets are prima facie evidence of the contract between us and you and will only refer to the person(s) travelling under that ticket.

Super Value flights

Super Value flights cannot be changed once booking confirmation has been sent by us for your booking.

Value Fares flights

If after we have issued the written confirmation of your booking to you, want to change your flight, we will do our best to meet your requirements, but we cannot guarantee that we will be able to do this. If the charge involves a reduction in passenger numbers then these will be subject to our cancellation policy as set out in these Terms and Conditions. If we are able to change your flights, we shall be entitled to charge an administration fee of £60 per passenger, together with any additional cost of the fare for the changed flight.

 

4. If you wish to cancel your booking
If you wish to cancel your booking for you or on behalf of any other member of your party, written notice must be sent to us at our principal offices by recorded delivery, facsimile or email to admin@teletickettravel.com. The cancellation is only effective from the date written notice of cancellation is received in our offices. In the event of cancellation the following charges apply:

If you wish to cancel your Super Value flight, then the cancellation charges application to the cancellation of your booking are 100% of the price paid for the flight after the booking has been accepted by us.

If you wish to cancel your Value Fares flight then the cancellation charges applicable to the cancellation of your booking are calculated as follows.  The charge depends on the period of time between when we receive your notice of cancellation before the departure date .  Cancellation charges are a percentage of the total booking cost as follows:

Outside 42 days -                                loss of deposit
Between 36-41 days -                        80% cancellation charge
Between 0-35 days -                          100% cancellation charge

Any administration charges incurred prior to the cancellation of a booking must be paid in full by you when the booking is cancelled.

5. If we alter your booking
The flights are planned many months in advance and occasionally we have to make changes to your flight. We may need to makes changes that are not significant and to correct minor or obvious errors in your booking details at any time without liability to you.  We reserve the right to make such changes for any reason whatsoever at any time. Most changes are of a minor nature and we will advise you or your travel agent of them as soon as possible before your departure or your return. Flight timings and departure airports are for guidance only. The details as then known will be stated on your latest dated documentation that should be checked when you receive it, or will be notified to you as soon as reasonably possible if there is time before your departure and in all cases at check-in or at the boarding gate. Any changes to your flight will fall into one of the categories below.

Minor change

1. Change of time of departure or return flight by less than 12 hours.
2. Change between London airports of Gatwick, Luton, Heathrow or Stansted, or where a coach transfer is provided.
3. Changes to aircraft type, airline / carrier and catering details.

If we advise you of a minor change you may cancel your booking, but full cancellation charges will apply, in accordance with Clause 4, however compensation payments will not apply.

Intermediary change

Any change of more than 12 hours and less than 15 hours is classed as an Intermediary change and you will be offered the opportunity to cancel your booking with a full refund of all monies paid, however we will be under no further liability to you whatsoever. If we have to make an intermediary change compensation payments will not apply.

Major change

If we make a major change to your flight, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure.  Major changes to your booking will not be made 14 days prior to departure unless for reasons of force majeure.

1. Change of time of departure or return flight by more than 15 hours from the original time.
2. Change of UK departure airport (except between Gatwick, Luton, Heathrow and Stansted), where a coach transfer is provided.
3. Change of your chosen resort airport.
   

Should you decide not to accept an intermediary or major change that is advised to you prior to your departure you may cancel your booking within either 7 days of the receipt of notification thereof, or 3 days of the receipt of notification thereof if departure is within 7 days of the notification of the change, but no later than the day before departure and we will refund all monies paid by you unless a more suitable flight becomes available in the interim.  You have the choice of either accepting the change of arrangement, accepting an offer of alternative travel arrangements of comparable standard from us (if available) or cancelling your booked flight and receiving a full refund of monies paid.  If we do not receive notification within these timescales we shall be entitled to assume the change has been accepted and no monies will be refunded. Your notification of cancellation must be sent to our operations department by recorded letter, facsimile or email to admin@teletickettravel.com. Compensation payments will be made when a major change arises, except where the major change arises due to reasons of force majeure, in line with the following compensation scales.

Period before scheduled departure date, within which notification of change is received by you or your Travel Agent,  Compensation per person will be:

More than 6 weeks Nil
Between 4-6 weeks £10.00
Between 1-4 weeks £15.00
Less than 1 week £30.00

Compensation that we offer does not exclude you from claiming more if you are entitled to do so.

Teleticket does not offer compensation for inconvenience or loss of personal / business time caused by schedule changes or flight delays.  Similarly, it is not possible to obtain refunds for any unused accommodation or facilities in the event of any schedule changes or delays.

When you accept the major or the intermediate change, the contract between us will be varied to incorporate the change.

6. If we cancel your booking
We will not cancel your booking after the date specified on the final invoice for payment of the full balance (for Value Fares, or for the full price of Super Value fares as applicable) unless that balance has not been paid or such cancellation is due to reasons of force majeure. For the purpose of this section a cancellation includes a change of flight time of more than 24 hours or a change of airport to one which is substantially less accessible to you which does not include changes between Gatwick, Heathrow, Luton and Stansted or where coach transfers are offered. If we are forced to cancel your booking for any reason after the date on which final payment is due then we will offer an alternative flight of equivalent value or a flight of lesser value and refund the difference (if available) or make a full refund of all monies paid if either there is no alternative flight or the alternative flight is unacceptable to you.

‘Force majeure’ means any unusual or unforeseen circumstances beyond our control, including (without limitation) war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, civil strife, technical problems with aircraft or transport, closure or congestion or airports or ports, bad health risks or other similar events beyond our control.

7. Liability
You are responsible for ensuring that you and all members of your party comply with these Terms and Conditions and any other rules, laws, regulations or orders in relation to your booking.

If the contract we have with you is not performed or is improperly performed by us or our suppliers, we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However, we will not be liable to you where any failure in the performance of the contract is due to:

1. you, or a third party unconnected with the provision of the travel arrangements, and where the failure is unforeseeable or unavoidable; or
2. unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or
3. an event which we or our suppliers, even with all due care, could not foresee or forestall.

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of two times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:

1. The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
2. Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail, the Warsaw Convention in respect of liability of air carriers and for luggage during flights and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.

You can ask for copies of these international conventions from our principal office set out above.

The flights detailed on our website are planned to operate by UK and European charter airlines.  We are not always in the position to confirm the airline, aircraft type and airport of destination which will be used in connection with a flight.  We reserve the right to change airlines, aircraft type or destination airport at any time.  Except for a change of destination airport, any such change will not constitute a major change entitling you to cancel or take an alternative flight without paying charges as set out in these Booking Terms and Conditions.  All UK charter airlines have a strict no smoking policy throughout the aircraft.

In accordance with EEC Directive (2111/2005), Article 9, we are required to bring to your attention the existence of a ‘community list’, which contains details of air carriers that are subject to an operating ban within the EU Community.  The Community list is available for inspection at www.europa.eu.int.

Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your flight cost from us. Your right to a refund and/or compensation from us is set out in Clauses 5 and 6.  If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council on 020 7240 6061 (http://www.auc.org.uk).

8. Check-in
Remember, flight timings in our brochures and on our website are for guidance only and are subject to change. The times quoted on your documentation are local times. All passengers must check in at least 120 minutes (2 hours) before the latest flight departure time advised by us regardless of any delay, or any such other period notified to you by us. Seats are not pre-bookable and you are therefore more likely to get the seats which meet your requirements if you check in early. If your outbound reservation is not used, then your inbound reservation is automatically cancelled. We will not be responsible if you arrive late for the specified check-in time or for the flight, nor can we accept any responsibility for any loss by you of your holiday travel tickets, vouchers or coupons.

There are a number of reasons for which you could be refused boarding or entry:

1. If you arrive late for the specified check-in time. We accept no responsibility should you be unable to board the aircraft for any reason. Your ticket is not transferable.
2. If you do not hold a valid passport and/or visa required for entry or exit from the country of origin or destination or have insufficient funds (see Clause 9).
3. If in the opinion of a person in authority you appear to be unfit to travel or likely to cause discomfort or disturbance to other passengers our responsibility for your holiday will immediately cease.
4. If you fail to co-operate with airport authorities who have powers of stopping and searching persons or luggage under the UK Aviation and Security Act 1990.

In any of the above circumstances we will not be responsible for any costs you may incur nor will we make any refunds to you in relation to these incidents.

9. Travel Documents
The passport, visa and health requirements at the time of booking for flight we offer are shown on the Foreign and Commonwealth Office website (www.fco.gov.uk).  It is your responsibility to ensure that you and all members of your party are in possession of all necessary travel and health documents, and in compliance with any other immigration requirements, before travel.  If you or any member of your party is not a British Citizen or holds a non-British passport, you must check passport and visa requirements with the embassy or consulate of the country(ies) to or through which you are intending to travel.  We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

10. Special Requests
We will try to meet any special requests you tell us about before you leave but we cannot guarantee these. If we cannot meet your special request, we will not pay any compensation and will not have any liability. We will not always be able to tell you before you leave if we cannot meet your special requests.

11. Infants
One infant less than 2 years old on the date of the return journey may sit on a parent’s lap on a flight and will be charged an administration fee. You may purchase a seat for your infant provided you bring along a child’s car seat approved by us. Further information is available upon request.

12. Unaccompanied Minors
We do not accept bookings for any children travelling alone under 16 years of age on the date of travel unless accompanied by an adult aged 18 years or over. Please contact us for more details.

13. Complaints
In the unlikely event that you have a complaint about any aspect of your travel arrangements and in order that we have the opportunity to investigate any problems, any comments should be raised at the earliest opportunity at a local level in order to see whether such complaint can be dealt with at the time of such an incident occurring.  If your complaint cannot be resolved locally, you must make any such complaint to us in writing within 28 days of your return to the UK. If you do not send us notification of your complaint within this time then this may affect our ability to resolve your complaint under these Terms and Conditions.  Please write to our Customer Relations Manager, 4TH Floor, 20 New Road, Brighton, BN1 1UF quoting your booking reference number when making any such complaint.

14. Travel insurance
You must take out travel Insurance and it is entirely your responsibility to deal with this and to ensure that you have sufficient cover for your needs.

15. Health regulations
You are recommended to obtain a copy of the leaflet "Health and Advice for Travellers" published by the Department of Health which is available from most post offices or by telephoning: 0800 555 777, prior to travel.  If you are pregnant, before confirming your booking please check to ascertain whether the airline on which you will be flying will accept your reservation as restrictions may apply.

16. Data Protection
Personal data collected by us about you and those in your party will be collected and used in accordance with our Privacy Policy available on our website.

November 2007

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